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Help PageThis help page is intended to facilitate navigation of the Consular Affairs Bureau Web site. It also provides some helpful hints to make your visit to the Consular Affairs Web site more productive.
Site MapTake a look at the site map to discover what can be found on the Consular Affairs site. The contents of the Consular Affairs Web site have been organized along subject lines. If you know where the information you need is likely to be, follow the links through the pages to access what you need.
Search EngineThe site search engine allows you to perform a simple search of the Consular Affairs site in your choice of English or French by typing your search words within the textbox and clicking on the "Search" button. The "Reset" button clears the textbox. Helpful hints on using advanced searches can be found by clicking the "Help" button.
Contact UsIf you want assistance in obtaining the information that you need, you can get help by sending an e-mail message (voyage@international.gc.ca or (www.voyage.gc.ca/main/contact_menu-en.asp#send), by calling a toll-free number (1 800 267-6788 in Canada and the U.S. or 613-944-6788), or by sending a fax (613-996-2157). You could also write to the Consular Affairs Bureau, Foreign Affairs Canada, 125 Sussex Drive, Ottawa, ON, K1A 0G2.
Files With PDF ExtensionsSome forms on the
Consular Affairs Web site are available in one or more formats, including
HTML and .pdf. Using .pdf files You need an Adobe® Acrobat Reader to open .pdf documents. The Reader is available free from the Adobe Systems Web site. Installing The
Adobe® Acrobat Reader After you have downloaded the reader to a directory on your computer, click on the executable (.exe) file to begin the installation. You will require 10 -12 megabytes of hard drive space for the installation. You will be presented with a several windows as the installation process continues. Follow the instructions until you see the finish button on the bottom of the installation window. After you click "finish" and restart your computer, the Adobe® Acrobat Reader will be installed on your computer. Download .pdf files There are two ways to download a .pdf file onto your own computer. When you're at a hyperlink to the .pdf file but haven't yet opened it:
When you've already opened the .pdf file:
Commonly Used BrowsersFor information about the two most common Internet browsers used to access the Consular Affairs web site please visit their sites directly:
Experiencing Technical Difficulties?If you've experienced technical difficulties while browsing the site, please contact us by e-mail at: webmaster.consular@international.gc.ca
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