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Produced as a guide in co-operation with Peel Regional
Police and Ottawa Police Service.
 The purpose of this guide is to provide an
outline for airline staff in Canada of the role of police and applicable laws and how
police and airline staff can better work together to combat the incidence of unruly or
violent passengers. The bottom line is that aircrew involved in unruly passenger incidents
expect the police to do their part after the aircraft has landed. However, there are certain things that the
police need in order to carry out their job as effectively as possible, and the onus is on
the aircrew to help with this. This guide will hopefully explain why the police do certain
things, how the aircrew can help, and what the aircrew can expect on board their aircraft
if the police become involved.
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