Quality Assurance

The CAIRS provides our stakeholders, including our clients and the public, with a means to raise issues (concerns, complaints, compliments, and suggestions for improvement) to the Civil Aviation Program of Transport Canada.

As a basis for a reporting culture, the CAIRS seeks to address issues quickly and at the lowest possible level before a need to resort to a formal redress process exists. It does not prevent our stakeholders from using any other established redress mechanism or reporting system.

The following document provides information on the CAIRS and guidance on how to raise an issue:

• A Guide for the Public on How to Raise Issues to the Civil Aviation Program

Online Request for Review Form