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Contact Information for Employment Insurance (EI)

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Important notice!  The 2005 EI T4E receipts will be issued by February 28th. Duplicate tax slips will only be available after the originals are issued. You may now view and print copies of your Tax Information Slips on-line...

Maybe the answer you're looking for is in our FAQ (frequently asked questions).

If you have any questions or technical problems when applying for EI on-line, please call our automated telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm.

In general

For employers

Other Contact us information

If you would like to contact us about another topic, here is a complete list of all our contact information.


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Telephone

You have a question related to your claim for EI benefits or simply wish to obtain general information about the EI program? You can quickly get answers with the Insurance automated telephone information service. This bilingual interactive voice response system is available 24 hours a day, 7 days a week. It's simple, using a telephone with Touch-ToneTM service, just dial the toll-free number 1 800 206-7218.

You can easily obtain information about your claim, for example, if a decision is made, if your payment is issued, the number of weeks remaining on your claim, deductions, etc... You will need your Social Insurance Number (SIN) and your Access code to access specific information about your EI claim. By providing them, your personal information remains confidential and secure. Please note that the EI information on your claim is updated every morning, from Monday to Friday.

Several options are offered to you by the automated telephone information service, we invite you to listen to them. However, if you have a rotary telephone or if you need to speak to an agent, call during normal business hours.

To assist you in better understanding how this system works, please view the options available to the automated telephone information service.

   Options available
Automated telephone information service

Press
1

Claim - Payment Information - Change Access code
1-Decision, payment or deduction information 2-Remaining weeks of benefits, benefit rate and allowable earnings 3-Change Access code

Press
2

General Employment Insurance Information
1-How to apply for benefits 2-Types of benefits 3-Appeals Information

Press
3

Social Insurance Number (SIN) Information
1-How to apply, replace, change name for SIN 2-To obtain information on a lost or stolen SIN card, to inform us of a deceased family member 0- Other questions re: SIN

Press
4

Information to complete reports - Office locations - Internet addresses
1-To complete your report by phone or by Internet 2-Office locations 3-Internet addresses

Press
0

Service Delivery Representative
from 8:30 am to 4:30 pm

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Mail or in-person

You can write to or visit your Service Canada Centre. For faster service, always give us your Social Insurance Number (SIN). 


Other Contact Us Information

Visit Service Canada for more information on how to contact the Government of Canada, and to access the full range of Government of Canada services.

     
   
Last modified :  2006-02-01 top Important Notices