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In tourism, customer service is everything. When you invest in employee training you improve your bottom line. |
- The average customer tells 4 or 5 people about you. Dissatisfied customers tell twice as many.
- Attracting new customers costs about 5 times more than retaining existing customers.
- Employees who understand service techniques are better equipped to meet customer needs.
- Trained staff make fewer errors, require less supervision and are more productive.
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| Training to enhance employee skills and performance |
STEC offers a variety of industry-specific seminars and workshops to businesses, communities and education/training organizations across the province. Sessions are interactive and learner-centred. |
| |  | | |  | |  | | There is Profit in
Your People
In Saskatchewan, STEC is the local representative of emerit, the Nation's seal of excellence in human resource products and services.
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