SECTION 17 – TELEPHONE CALLS |
10.17.01 – INTENT |
The intent of the allowances and benefits in this
section is to assist a member to maintain contact
with their next of kin if on a prolonged absence
due to Canadian Forces’ requirements.
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10.17.02 – ELIGIBLE MEMBERS |
(1) (Eligibility) This section applies to a member
who is posted unaccompanied or attached
posted or attached posted (temporary):
(a) on a deployment;
(b) on an assignment; or
(c) aboard an HMCS or allied ship which is
away from the home port, whether in
Canadian or non-Canadian waters.
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(2) (Non-eligible periods) Despite paragraph
(1), a member is not entitled to the allowances
and benefits in this section for any period in
which the member returns to Canada on:
(a) leave;
(b) a course; or
(c) temporary duty.
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10.17.03 – TIME ALLOTMENT FOR CALLS |
(1) (Member on deployment) A member who is
on deployment is entitled to one 15-minute
telephone call to one of their next of kin (NOK)
for each period of three consecutive days of a
deployment.
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(2) (Member on assignment) A member who is
on assignment is entitled to one 10-minute
telephone call to one of their NOK for each
period of three consecutive days away from
home.
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(3) (Ship not on operations) A member aboard
an HMCS or an allied ship not on operation is
entitled to a 10-minute telephone call to one of
their NOK for each period of three consecutive
days from the initial departure date from the
home port to the date that the HMCS or allied
ship returns to the home port.
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(4) (Accumulation of time allotment) A
member who is offered telephone services under
CBI 10.17.04(1) (Telephone services available),
but during an operation, or aboard an HMCS or
allied ship, whether on an operation or not, has
no access to those services, may accumulate
the time allotment for calls under paragraph (1)
or (3), except that any time accumulated will be
lost upon the member’s:
(a) completion of the deployment;
(b) completion of the assignment; or
(c) for an HMCS or allied ship, from the date
that the HMCS or allied ship returns to home
port.
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10.17.04 – TELEPHONE SERVICES |
(1) (Telephone services available) Any time
allotted to a member for calls under CBI
10.17.03 (Time Allotment for Calls) must only be
used through these services, when offered:
(a) free telephone services, such as
telephone cards issued by the Approving
Authority (AA) or Task Force Commander
(TFC) or access to the Canadian Switched
Network; or
(b) free telephone services included in
alternate service delivery or facilities
contracts.
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(2) (Time allotment for calls) A member to
whom paragraph (1) applies shall not exceed the
time allotment entitlement under CBI 10.17.03.
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(3) (Additional telephone cards) A member
who has been issued a telephone card by the
AA or the TFC may only be issued additional
cards on a replacement basis.
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(4) (Telephone call allowance) A member who
is not offered services under paragraph (1) is
entitled to a telephone call allowance for the
amount calculated under CBI 10.17.05
(Telephone Call Allowance).
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10.17.05 – TELEPHONE CALL ALLOWANCE |
(1) (Amount of allowance) The amount of the
telephone call allowance is calculated based on
the time allotment for calls to which the member
is entitled under CBI 10.17.03 (Time Allotment
for Calls) and the cost of the station-to-station
call daily discount rate from the member’s post
to home.
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(2) (Permitted use) If a member is entitled to a
telephone call allowance, the allowance may be
used for:
(a) telephone calls from the member to the
member’s next of kin (NOK);
(b) telephone calls from the member’s NOK
to the member; or
(c) internet use at the member’s location,
such as an internet cafe, in lieu of a
telephone call.
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(3) (Additional service charges) If a telephone
call is made through the switchboard of a hotel,
other accommodation or public facilities and an
additional service charge is assessed, the
member is reimbursed that charge, if supported
by a receipt.
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10.17.06 – CLAIM PROCESSING |
Claims for the telephone call allowance shall be
made on a CF 52 form and certified by the:
(a) member prior to receiving the telephone
call allowance, as follows:
"I accept this allowance on condition that
I may be required to present proof that
the conditions for which this allowance
was intended, have in fact been met or
occurred"; and
(b) Approving Authority, as follows:
"I certify that (member's rank and name)
does not have access to free telephone
services".
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10.17.07 – VERIFICATION |
(1) (Requirement) A member who receives a
telephone call allowance may be required to
prove that the allowance was expended in
accordance with CBI 10.17.05(2) (Permitted
Use).
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(2) (Unsubstantiated portion) If a member
cannot prove that 90% of the allowance has
been used in accordance with this section, the
unsubstantiated portion of the allowance is to be
recovered from the member.
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