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Home > Information for Canadians > 1 800 O-Canada

1 800 O-Canada
Statistics

The information officers on 1 800 O-Canada collect general demographic data on each call and from written correspondence. We use this information for statistical analysis and forecasting.

The information officers do not systematically collect specific personal information (such name, address or telephone number) from our callers. They only obtain this information if a caller requests a callback This term is in the glossary. or orders a publication.

General Statistics

The following table outlines general statistics from the 1 800 O-Canada service over the past four years. Our statistics are compiled by fiscal year, which dates from April 1 to March 31.

Fiscal Year
2001-2002		 Fiscal year
2002-2003		 Fiscal year
2003-2004
Total enquiries
answered		 1,325,395 1,251,785 1,263,537
Information officers
online daily
(average)		 83 84 85
Service level This term is in the glossary. 93% 87% 87%
Average call length 3 minutes, 32 seconds 3 minutes, 54 seconds 4 minutes, 13 seconds
Gender
of callers		 Female 62% 61% 62%
Male 38% 39% 38%
Language
of callers		 English 74% 75% 76%
French 26% 25% 24%

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Volume by Geographic Origin

The following chart outlines volume on the 1 800 O-Canada service by geographic origin - as provided during calls or in written correspondence - for the fiscal year that ended on March 31, 2004.

The chart also includes a breakdown of the population for each province or territory. The population data in this chart were taken from Statistics Canada's population estimates.

Volume Population
Region Enquiries % Number  %
Alberta 163,282 13.0% 3,153,700 10.0%
British Columbia 168,519 13.4% 4,146,600 13.1%
Manitoba 54,239 4.3% 1,162,800 3.7%
New Brunswick 29,234 2.3% 750,600 2.4%
Newfoundland
and Labrador		 12,194 1.0% 519,600 1.6%
Nova Scotia 31,776 2.5% 936,000 3.0%
Northwest Territories 1,622 0.1% 41,900 0.1%
Nunavut 783 0.1% 29,400 0.1%
Ontario 394,227 31.4% 12,238,300 38.7%
Prince Edward Island 3,420 0.3% 137,800 0.4%
Quebec 330,774 26.3% 7,487,200 23.7%
Saskatchewan 32,201 2.6% 994,800 3.1%
Yukon 1,533 0.1% 31,100 0.1%
Foreign
(another country)		 18,947 1.5% N/A N/A
Unknown 14,601 1.2% N/A N/A
Total 1,219,433 100.0% 31,629,700 100.0%

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Frequently Requested Programs and Services

For information on the 20 most frequently requested Government of Canada programs and services for each province or territory, please click on the appropriate link below.

Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon Territory

Updated: 2004-11-04 Top of page
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