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Home > GOL
Government On-Line (GOL) Public Report 2002
Canada Site, Government of Canada On-Line Publications and User Support for Gateways and Clusters
We are responsible for some of the main public access channels to Government of Canada services, information and publications:
- Canada Site - the official Government of Canada Internet portal
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- 1 800 O-Canada - the primary telephone access point for information on Government of Canada programs and services. This service also provides user support services to the Canada Site, gateways and some clusters .
- Government of Canada Publications - Government of Canada's on-line access to free and priced publications authored by government departments.
The Canada Site is the primary Internet portal for information on the Government of Canada, its programs, services, new initiatives and products, and for information about Canada. The Canada Site serves the Canadian and international publics and is designed to respond to citizen needs through three audience-based gateways: Canadians, Non-Canadians, and Canadian Business, together providing access to more than 450 Web sites.
The Government of Canada Publications Web site, accessed through the Canada Site, is a single window access point to help you locate and/or order both free and priced publications, authored by Government of Canada departments. These publications encompass both traditional printed documents and publications in alternative formats.
The Integrated GOL User Support Services project provides user support services through e-mail and telephone for the Canada Site, Canadians and Non-Canadians gateways and some clusters.
Benefits
- Around-the-clock access to Government of Canada programs, services and publications.
- On-line consultation, electronic transactions and service delivery offered through the various channels.
- Access to specialized clusters based on subjects and audiences including access to information, services and forms, as well as on-line service delivery and electronic transactions with different levels of government.
- Personalized service, convenience and choice of channels depending on the nature of the service sought.
Accomplishments
- In December, the About Canada section of the Canada Site was re-designed to provide more information and easier navigation.
- The introduction of the Wireless Portal Prototype on the Canada Site now provides access to services available on select Government of Canada Web sites by various departments and agencies and presents them to people in the format required by wireless web-enabled devices.
- Customization on the Canada Site allows users to create their own personalized page of Canada Site links according to their individual interests and needs. In March 2002, the customization feature was enhanced to provide a higher quality of accessibility for users accessing the Web using assistive technologies.
- Also in March, the Canada Site E-mail Notification service was introduced. This service allows people to sign-up to be notified by e-mail whenever new links are added to their favourite Canada Site sections.
- In July, the Government of Canada Publications Web site, accessed through the Canada Site was launched, providing people with the ability to search or browse through on-line catalogues to discover newly published works, or find government publications that have been published in the past. The introduction of this Web site will bring the addition of a new publication access channel for Canadians.
On-line Presence
Future Directions
Many things have been accomplished so far. Over the next three years, we will focus on:
- Continued innovation to serve Canadians better and to become the government most connected to its citizens.
- Continuing to use information and communication technology to provide Canadians with enhanced access to improved citizen-centered, integrated services, anytime, anywhere and in the official language of their choice.
- Integrating our on-line, telephone and e-mail services to ensure that all Canadians have equal access to government information and services in the communication channel of their choice.
- Continuing to make government information and services more accessible, organized by client need.
- Seeking feedback from Canadians on how we are doing.
- Developing citizen-centered services will continue to be a priority.
- Working closely with departments and agencies to simplify program offerings by developing integrated services that combine many separate program elements, such as Government of Canada publications.
Government On-Line Public Report 2001
Communication Canada Government On-Line Contact:
Dave Thompson
(613) 941-3382
Dave.Thompson@pwgsc.gc.ca
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