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Successful Communication
Tool Kit -
Literacy and You

Communication Canada
May 2003

For more information, please contact the
Research Branch at (613) 992-6906.
Catalogue number: PF4-16/2003E
ISBN: 0-662-33515-5

Download or print a PDF copy of the guide. [8,462 Kb]

Table of Contents

All sections within this guide have been individually prepared so that they may be used separately. The key factors for successful communication (Section 1) and tips for writing in plain language (Section 2) apply to all communication means.

Introduction

1. Successful Communication
   • Successful Communication
   • Communication Challenges
   • Accessibility, Clarity and Credibility of Information
2. Successful Written Communication
   • Preferred Means of Receiving Information
   • Plain Language
3. Successful Verbal Communication
   • Preferred Means of Contact
   • Relay of Information
   • Direct Communication
4. Successful Televisual Communication
   • Television Advertisements
   • Informational Television Advertising
5. Successful Internet Communication
   • Internet Sites
   • Specific Considerations
6. Evaluation Tools
   • Accessibility and Clarity of Information
   • Readability and Intelligibility Formulas
   • Public Opinion Research
7. Contacts
   • Literacy Organizations
   • Other Organizations and Businesses
8. Canadian and International Initiatives
   • Government of Canada
   • Other Canadian Initiatives
   • International Initiatives
9. Acknowledgements
10. Case Studies
    Introduction
    1. Special Edition of The East Coast Reader on the 2001 Speech from the Throne
       • Approach
       • Translation and French Adaptation
       • Specific Examples
    2. Services for First Nations People – A Government of Canada Guide
       • Approach
       • Specific Examples
    3. Canada Customs and Revenue Agency's Readability and Editing Section
       • The Readability and Editing Section
       • Needs-Adapted Editing
       • Specific Examples
    4. Simplifying Vocabulary

Note:

This is an evolving document and may be updated as required in order to meet your needs. Please share any suggestions and comments you may have directly with Communication Canada's Research Branch by calling (613) 992-6906 or via e-mail (info@communication.gc.ca).

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Published: 2003-06-16 Updated: 2004-04-01	Top	Important Notices