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Successful Communication
Tool Kit -
Literacy and You
Communication Canada
May 2003
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3.2 Relay of Information
Communication Canada's research in the field of literacy has also shown the importance of information relay (1). It was found that one respondent in ten had asked another person to communicate with the Government on his/her behalf.
- Communication Canada, Issues and Challenges of Communicating with Less Literate Canadians, revised October 2002; Communication Canada, Towards Action: Issues and Challenges of Communicating with Canadians with Low Literacy Skills, April 2003.
These resource people are generally part of a person's network of immediate contacts, i.e., the group of individuals with whom the person has already established and tested a relationship of trust.
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