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Successful Communication
Tool Kit -
Literacy and You
Communication Canada
May 2003
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8.1 Government of Canada
Canada Customs and Revenue Agency
Canada Customs and Revenue Agency (CCRA) administers the customs and
taxation branches of the Government of Canada. CCRA has a long-standing
commitment to establish clear external communications. The Public Affairs
Branch has been offering the entire organization readability and editing
services for over 10 years (refer to the study entitled Canada Customs
and Revenue Agency's Readability and Editing Section).
Communication Canada
Communication Canada's mandate is to improve communications between the Government of Canada and Canadians. For this purpose, Communication Canada works with other government departments and agencies to inform Canadians about the government services available to them. Communication Canada also strives to continually promote improvement in government communications as well as to support and to advise government communicators by making available the results of citizen-based research.
Elections Canada
Elections Canada has developed a user-friendly guide to voting in Canada entitled I Can Vote! The guide aims to make the electoral process more accessible to all Canadians.
Finance Canada
Finance Canada has developed four-model plain language loan disclosure documents designed to make it easier for consumers to understand credit card, line of credit and vehicle loan agreements.
Health Canada
Health Canada's Division of Aging and Seniors has developed a document
entitled Plain Language Health Information: What Does it Look Like?
The document includes three plain-language pamphlets for seniors with
low literacy skills. The Internet site provides important information
on how to communicate with seniors, by various means of communication.
Human Resources Development Canada
The mission of Human Resources Development Canada (HRDC) is to enable
Canadians to participate fully in the workplace and the community. In
partnership with Justice Canada, HRDC is rewriting the Employment Insurance
legislation based on the international plain language movement. The project's
goal is to make this important piece of social legislation more user-friendly
and easier to understand while preserving its current fundamental provisions
and program principles.
Industry Canada
The Industry Canada Style Guide for Writers and Editors is intended for Industry Canada Communications and Marketing Branch staff, contract and departmental writers, translators, editors and proofreaders, and anyone else in the Department who is preparing material for publication. It is designed to help produce publications with clear and accurate content, written clearly according to the Department's standard practices. From the Industry Canada site, you can access Canada's business and consumer site (www.strategis.gc.ca), which offers an array of information on Internet site development.
Justice Canada
The Department of Justice works to offer Canadians a fair, accessible
and effective justice system.
The Canadian Firearms Centre has developed the following plain language
guide: Understanding Canada's Firearms Law - A Guide to Key Information
in the Firearms Act, Regulations and Support Material.
National Literacy Secretariat
The mission of the National Literacy Secretariat (NLS) is to ensure that
Canadians have opportunities to develop and improve the ever-expanding
literacy skills needed to function at work, at home and in the community.
It also supports the development and dissemination of information on literacy
issues to increase awareness and understanding.
Natural Resources Canada
Natural Resources Canada has established an Internet Content Management
Strategy to meet the needs of users.
Transport Canada
Transport Canada is responsible for a number of key acts and regulations that govern Canada's transportation system and it has published various documents in plain language.
Web site: http://www.tc.gc.ca
Treasury Board of Canada Secretariat
The Treasury Board of Canada Secretariat provides information and resources on how to organize, write and manage the content of an Internet site. The Common Look and Feel (CLF) Standards for an Internet site is an important resource for people building, enhancing or revamping Internet sites within the Government of Canada.
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