Settlement Initiatives
The Commission promotes settlement throughout its process. These pamphlets will provide you with an overview of the options available to resolve complaints.
- Introduction to Settlement Initiatives (*PDF)
- A Guide to Mediation: One option for settling complaints (*PDF)
- Introduction aux initiatives de règlement des plaintes (*PDF)
- Guide de la médiation : Une option pour régler les plaintes (*PDF)
*You can download a free copy of the Adobe Acrobat Reader here.