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Chief Information Officer Branch

Service Improvement Initiative

A Message from the President of the Treasury Board to Public Service employees

What are service standards?

A Declaration of Quality Service

The Declaration: discussing the principles

Departmental contacts on service standards

Other Related Documents

Alternate Format(s)

Instructions RTF (318 Kb)

Printable Version

Quality and Affordable Service for Canadians: Establishing Service Standards in the Federal Government - An Overview

Table of Contents

Title: Quality and Affordable Services for Canadians: Establishing Service Standards in the Federal Government (An Overview)

Last Revision: December 1994

Alternative Formats:

This publication is available in alternative formats.

Table of Contents