Environment
Post-Hearing Questionnaire
(Sample)
Hearing Number ________________
Following public hearings the National Energy Board (NEB) asked all participants to respond to a questionnaire about our hearing procedures. The feedback provided us us with valuable information from those who have experienced NEB hearings first hand so that we can improve our procedures for future hearings. Thank you for taking the time to provide us with your feedback!
- About the Hearing Order
- About the information request process
- About the logistics of the hearing
- About the hearing process
- About the environmental assessment
- About the Services Provided
- Hearing Transcripts
- On-line Broadcasting
- About the National Energy Board Staff
- Your Suggestions
- Demographics
1. About the Hearing Order...
The Hearing Order outlines the procedures the Board will follow in its consideration of the application and how interested people and organizations can get involved in the application process. Also included are details about how to obtain a copy of the application, how submissions are to be made, and what issues the NEB proposes to consider in the hearing.
1a. Did you read the Hearing Order?
_____ Yes
_____ No. If no, why not?
________________________________________________________
(If no, proceed to question 2a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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1b. I received the Hearing Order in a timely
manner.
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1c. The Hearing Order provided me with easy to
understand information about how to get involved in the hearing process.
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1d. The hearing timetable provided in
the Hearing Order made it easy participate.
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1e. The issues identified in the Hearing Order were relevant
to the hearing.
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1f. I was able to raise new issues other
than those identified in the Hearing Order prior to the hearing.
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1g. Overall, I was satisfied
with the Hearing Order.
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2. About the information request process...
Prior to the hearing, the Board, the Applicant, and other parties participate in a written information request process to gather additional information.
2a. Did you participate in the information request process?
_____ Yes
_____ No (If no, proceed to question 3a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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2b. I was satisfied with my opportunity to ask
questions during the information request process.
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2c. The information request process covered the issues
important to me.
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2d. I was able to access the information
I needed.
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2e. Overall, I was satisfied
with the information request process.
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3. About the logistics of the hearing...
3a. Did you attend the hearing?
_____ Yes
_____ No. If no, why not?
________________________________________________________
(If no, proceed to question 4a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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3b. The hearing was held at a reasonable location
to allow me to participate.
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3c. The hearing hours were flexible enough
to allow me to participate.
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3d. The facilities were appropriate for
a public hearing.
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3e. Overall, I was satisfied
with the logistics of the hearing.
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4. About the hearing process...
4a. Did you participate in the hearing process?
_____ Yes
_____ No. (If no, proceed to question 5a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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4b. I was given the information I needed
to prepare for and participate in the hearing.
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4c. My position was listened to and respected
by the NEB.
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4d. The NEB heard all sides of the issues
and treated everyone fairly.
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4e. Overall, I was satisfied
with the hearing process.
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5. About the environmental assessment...
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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5a. I was satisfied that the appropriate factors
were considered and addressed in the environmental assessment.
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6. About the Services Provided...
Language Services
The NEB offers bilingual service to the public, including simultaneous interpretation services at public hearings.
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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6a. I was satisfied with the quality of the simultaneous
interpretation.
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6b. I was satisfied with the clarity of the messages
used in NEB documents.
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6c. I was satisfied with my ability to communicate
with NEB staff in the official language of my choice.
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6d. Overall, I was satisfied
with the language services provided.
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7. Hearing Transcripts
Hearing transcripts are prepared for all oral public hearings. Hard copies are provided to intervenors present at the hearing and are also available on the NEB Web site.
7a. Did you read a copy of the hearing transcripts?
_____ Yes
_____ No.(If no, proceed to question 8a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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7b. I was able to obtain a copy of the transcripts
easily.
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7c. The transcripts were accurate.
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7d. The transcripts were available in a timely
manner.
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7e. Overall, I was satisfied
with the hearing transcripts.
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8. On-line Broadcasting
Those interested can listen to all oral public hearings through the NEB Web site when the hearing is in session.
8a. Did you listen to the hearing on the NEB Web site?
_____ Yes
_____ No. (If no, proceed to question 9a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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8b. Accessing the on-line broadcasting
of the hearing was easy for me.
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8c. The quality of the sound was good.
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8d. Listening to the hearing on my computer was a convenient
option for me.
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8e. Overall, I was satisfied
with the on-line broadcast.
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9. About National Energy Board Staff...
9a. Did you interact with NEB Staff at any time throughout the hearing process?
_____ Yes
_____ No. (If no, proceed to question 10a)
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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9b. NEB Staff were courteous to me.
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9c. NEB Staff were willing to respond
to my questions.
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9d. NEB Staff were able to respond to
my questions.
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9e. NEB Staff responded to my inquiries
in a reasonable amount of time.
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| 9f. Overall, I was satisfied with NEB staff. | |||||||||
| 1 | 2 | 3 | 4 | 5 | |||||
10. Your Suggestions...
| Using a scale of 1 to 5, where 1 is DISAGREE and 5 is AGREE, please circle the one response that best describes how you feel about the following statements. | |||||||||
| disagree 1 |
somewhat disagree 2 |
neither agree nor disagree 3 |
somewhat agree 4 |
agree 5 |
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10a. Overall, I was satisfied
with the NEB.
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10b. Based on your experience in this hearing, what aspects of the hearing process exceeded your expectations?
10c. Based on your experience in this hearing, what aspects of the hearing process did not meet your expectations?
11. The Demographics...
11a. Please check the one category which best describes you.
- ___ Applicant
- ___ Landowner
- ___ Local Resident
- ___ Local Distribution Company
- ___ Consumer
- ___ Non-governmental Organization
- ___ Government
- ___ Producer
- ___ Aboriginal
- ___ Shipper
- ___ Other, please specify
11b. We may want to follow up on some of your responses. Please include your name, address and phone number here. (Optional)
| Updated: 2005-10-14 | 
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Important Notices |