Responding to Your Privacy Concerns

Welcome to the Office of the Privacy Commissioner of Canada Web site. The site was designed to provide information and resources to assist you in better understanding your personal information rights as well as your obligations under Canada's two privacy laws, the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Privacy Act.

Being informed about the rules protecting the collection, use and disclosure of your personal information is important to help you preserve your rights. We encourage you to visit our Web site regularly to address the questions you may have. The Resource Centre and Fact Sheets sections offer valuable resources and compliance tools for individuals and businesses.

The Office responds to thousands of inquiries from the general public seeking advice and assistance on a wide variety of privacy-related issues.

However, due to the growing number of inquiries received by the Office and our limited resources, we can unfortunately no longer process inquiries sent to us by e-mail.

General Inquiries

For all general inquiries, please contact:

Toll-free: 1-800-282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190

Our hours of service are from 9 a.m. to 5 p.m.

Complaints

If you believe you have a complaint under the Privacy Act or PIPEDA, please submit it to us in writing at the following address:

112 Kent Street
Place de Ville
Tower B, 3^rd Floor
Ottawa, Ontario
K1A 1H3

Please include your full contact details in your letter, including your name, address and the telephone number where you can be reached, and provide as much detail as possible about your complaint.

Note: The Office of the Privacy Commissioner can no longer process complaints via e-mail. Please submit your complaint by mail.

Publication Requests

When requesting publications via e-mail, please include your name, telephone number, and return address in order to ensure a reply. Please direct your publication request to publications@privcom.gc.ca.

Media Inquiries

To contact a media relations officer, please communicate either with Anne-Marie Hayden at (613) 995-0103 or e-mail ahayden@privcom.gc.ca or with Florence M.C. Nguyen at (613) 943-0025 or e-mail fnguyen@privcom.gc.ca.

Webmaster

The Webmaster is responsible for the overall management of the Privacy Commissioner's Internet Web Site. Please direct questions and comments concerning the site by e-mail to webmaster@privcom.gc.ca.