Directory of Organizations
Automobile
When you have a problem with an automobile, first try to work it out with the dealer. When the problem remains unresolved, contact the manufacturer. Contact information is listed below. Some companies have one customer service centre in the United States that serves both Canada and the United States.
Some companies ask that you have the following information available when you contact them. It allows them to better assist you:
- Vehicle Identification Number
- vehicle owner's name
- vehicle owner's address
- current odometer reading
- explanation of the problem.
When you still cannot resolve your problem, contact one of the dispute resolution services listed below.
For automobile-related information, you may also wish to contact a government office, a consumer group or non-consumer group that specializes in automotive issues.
Manufacturers
North America
DaimlerChrysler
DaimlerChrysler Canada Customer Service
P.O. Box 1621
Windsor ON
Toll Free:
Web site: www.daimlerchrysler.ca
Ford Motor Company of Canada
Ford Customer Relationship Centre
The Canadian Road
P.O. Box 2000
Oakville ON
Toll Free:
Web site: www.ford.ca
General Motors of Canada
#163-005 Customer Service
1908 Colonel Sam Drive
Oshawa ON
Toll Free:
TDD:
Web site: www.gmcanada.com
Saturn
Saturn-Saab-Isuzu Customer Communications
1908 Colonel Sam Drive
Oshawa ON
Toll Free:
Web site: www.saturncanada.com
Asia
Honda
Customer Service
715 Milner Avenue
Toronto ON
Tel.:
Toll Free:
Web site: www.honda.ca
Isuzu
Saturn-Saab-Isuzu Customer Communications
1908 Colonel Sam Drive
Oshawa ON< nobr>L1H 8P7
Toll Free:
Web site: www.gmcanada.com
Mazda
Customer Service
55 Vogell Road
Richmond Hill ON
Tel.:
Toll Free:
Fax:
Web site: www.mazda.ca
Nissan Canada
5290 Orbitor Drive
Mississauga ON
Info Line:
Fax:
Web site: www.nissancanada.com
Subaru
Customer Service
5990 Falbourne Street
Mississauga
Toll Free:
Web site: www.subaru.ca
Suzuki
Customer Relations
100 East Beaver Creek Road
Richmond Hill ON
Tel.:
E-mail: customerservice@suzuki.ca
Web site: www.suzuki.ca
Toyota
Customer Service
1 Toyota Place
Scarborough ON
Toll Free:
Fax:
Web site: www.toyota.ca
Europe
Audi Customer Relations
3499 West Hamlin Road
Rochester Hills MI 48309
USA
Tel.:
Toll free:
Fax:
Web site: www.audicanada.ca
Jaguar Canada
Customer Relationship Center
8 Indell Lane
Bramalea ON< nobr>L6T 4H3
Toll-free:
Web site: www.jaguar.ca
Land Rover Canada
Customer Relationship Center
8 Indell Lane
Bramalea ON
Toll-free:
Web site: www.landrover.com/ca
Mercedes-Benz Canada Inc.
Customer Service
99 Vanderhoos Avenue East
Toronto ON
Tel.:
Fax:
E-mail: CAC@mercedes-benz.ca
Web site: www.mercedes-benz.ca
Saab Canada
Saturn-Saab-Isuzu Customer Communications
1908 Colonel Sam Drive
Oshawa ON
Toll Free:
Web site: www.gmcanada.com
Volkswagen of America / Volkswagen Canada
Customer Service
3499 West Hamlin Road
Rochester Hills MI 48309
USA
Toll Free:
Fax:
Web site: www.vw.com
Volvo Cars of Canada Ltd.
National Customer Service
175 Gordon Baker Road
North York ON
Toll Free:
Web site: www.volvocanada.com
Dispute Resolution
The Canadian Motor Vehicle Arbitration Plan (CAMVAP) provides a neutral third party to resolve disputes between consumers and vehicle manufacturers about alleged manufacturing defects or the implementation of the manufacturer's new vehicle warranty when the vehicle was made in the current or previous four model years. This service is available across the country. You can reach CAMVAP toll
free at
Ontario residents may also contact the Marketplace Standards and Services Branch of the Ministry of Government Services regarding car repair complaints. Staff review these complaints to see whether the company doing the repair has contravened the Ontario Motor Vehicle Repair Act. This includes reviewing warranty issues, old parts returned and estimates.
For complaints regarding dealerships, Ontario residents should contact the Ontario Motor Vehicle Industry Council (OMVIC). OMVIC is a not-for-profit independent corporation responsible for administering the Motor Vehicle Dealers Act on behalf of the Government of Ontario.
OMVIC is responsible for registering motor vehicle dealers and salespeople, conducting inspections and investigations and mediating complaints. OMVIC administers the Motor Vehicle Compensation Fund, which serves as a "court of last resort" for consumers who have lost money in certain types of vehicle transactions involving dealers registered under the Act.
Manitoba residents should contact the Consumers' Bureau of the Department of Finance for assistance in resolving complaints about motor vehicle purchases, leases or repairs.
Alberta residents should contact the Alberta Motor Vehicle Industry Council (AMVIC) regarding complaints about the sale, lease and repair of motor vehicles. AMVIC is a not-for-profit, self-managed industry council delegated to administer the licensing of automotive businesses and the investigation of automotive complaints relating to the sale, lease and repair of motor vehicles under the Fair Trading Act and the Automotive Business Licensing Regulation.
British Columbia residents who have problems with their auto insurance may take advantage of a dispute resolution service offered by the Insurance Corporation of British Columbia.
Atlantic Canada and Nunavut Territory
CAMVAP Provincial Administrator
Better Business Bureau (BBB) of the Atlantic Provinces
Suite 805, 1888 Brunswick Street
Halifax NS
Tel.:
Toll free:
Fax:
Email: bbbmp@bbbmp.ca
Web site: www.bbbmp.ca
Quebec
CAMVAP Provincial Administrators
Le Centre d'arbitrage commercial national et international du Québec
Suite 090, 295 Charest Boulevard East
Québec QC
Tel.:
Toll free:
Fax:
Ontario
CAMVAP Provincial Administrators
Canadian Motor Vehicle Arbitration Plan
Suite 255, 55 St. Clair Avenue West
Toronto ON
Tel.:
Toll free:
Fax:
Ontario Motor Vehicle Industry Council (OMVIC)
Suite 800, 789 Don Mills Road
Toronto ON
Tel.:
Toll free:
Fax:
Web site: www.omvic.on.ca
Ministry of Government Services
32nd Floor, 250 Yonge Street
Toronto ON
Tel.:
Toll Free:
TTY:
toll free
E-mail: cbsinfo@cbs.gov.on.ca
Web site: www.cbs.gov.on.ca
Manitoba
CAMVAP Provincial Administrators
Better Business Bureau of Manitoba
1030B Empress Street
Winnipeg MB
Tel.:
Toll free:
Fax:
E-mail: bbbinquiries@mtc.net
Web site: www.bbbmanitoba.ca
Consumer and Corporate Affairs
Manitoba Finance
Consumers' Bureau
Suite 302, 258 Portage Avenue
Winnipeg MB
Tel.:
Toll free:
Fax:
E-mail: consumersbureau@gov.mb.ca
Web site: www.gov.mb.ca/finance/cca/consumb
Saskatchewan
CAMVAP Provincial Administrators
Better Business Bureau of Saskatchewan Inc.
Suite 201, 2080 Broad Street
Regina SK
Tel.:
Toll free:
Fax:
Alberta and Northwest Territories
CAMVAP Provincial Administrators
Alberta Arbitration and Mediation
Services Inc.
Suite 405, 10707 - 100 Avenue
University of Lethbridge Building
Edmonton AB
Tel.:
Toll free:
Fax:
Alberta Motor Vehicle Industry Council (AMVIC)
Suite 303,
Edmonton AB
Tel.:
Fax:
Investigations (toll free):
Licensing (toll free):
Web site: www.amvic.org
British Columbia
CAMVAP Provincial Administrators
Better Business Bureau of Mainland
British Columbia
Suite 404, 788 Beatty street
Vancouver BC
Tel.:
Toll free:
Fax:
Tel.:
Fax:
Insurance Corporation of British Columbia
151 West Esplanade
North Vancouver BC
Tel.:
Toll free:
Fax:
Web site: www.icbc.com
Yukon
Consumer and Safety Services
P.O. Box 2703
Whitehorse YT
Tel.:
Fax:
E-mail: consumer@gov.yk.ca
Consumer and Non-Governmental Groups
Automobile Protection Association (APA)
Suite 1319, 2 Carlton Street
Toronto ON
Tel.:
Fax:
E-mail: apatoronto@apa.ca
Web site: www.apa.ca
292 St. Joseph Boulevard West
Montréal QC
Tel.:
Fax:
E-mail: apamontreal@apa.ca
Web site: www.apa.ca
Automobile Journalists Association of Canada
The AJAC is an association of professional automotive experts who report on new vehicles and new industry trends.
P.O. Box 398, Main Post Office
Cobourg ON
Toll free:
E-mail: beth@ajac.ca
Web site: www.ajac.ca
Automobile Associations
These associations offer information on a number of topics, including safety.
Canadian Automobile Association (CAA)
National Office
Suite 200, 1145 Hunt Club Road
Ottawa ON
Tel.:
Fax:
Web site: www.caa.ca
CAA Maritimes
378 Westmorland Road
Saint John NB
Tel.:
Toll free:
Fax:
Web site: www.caa.maritimes.ca
CAA Québec
CAA Building
1180 Drummond Street
Montréal QC
Tel.:
Member services call centre:
Member services call centre:
Fax:
E-mail: info@caa-quebec.qc.ca
Web site: www.caaquebec.com
CAA Central Ontario
60 Commerce Valley Drive East
Thornhill ON
Tel.:
Member Care Centre:
Toll free:
E-mail: info@central.on.caa.ca
Web site: www.central.on.caa.ca
CAA Mid-Western Ontario
Corporate Headquarters
148 Manitou Drive
P.O. Box 9030, Station C
Kitchener ON
Member services centre:
Toll free:
E-mail: info@caamwo.com
Web site: www.caamwo.com
CAA Niagara
3271 Schmon Parkway
Thorold ON
Tel.:
Toll free:
Web site: www.caa.niagara.net
CAA North and East Ontario
Administration
2525 Carling Avenue
Ottawa ON
Tel.:
Members services call centre:
Fax:
Web site: www.caaneo.on.ca
CAA South Central Ontario
Administration
163 Centennial Parkway North
Hamilton ON
Tel.:
Fax:
Call centre:
E-mail: memserv@caasco.com
Web site: www.caasco.on.ca
CAA Manitoba
870 Empress Street
Winnipeg MB
Tel.:
Toll free:
E-mail: contact@caamanitoba.com
Web site: www.caamanitoba.com
CAA Saskatchewan
200 Albert Street North
Regina SK
Tel.:
Toll free:
Web site: www.caasask.ca
Alberta Motor Association (CAA - Alberta)
Administration Office
10310 G.A. MacDonald Avenue North-West
P.O. Box 8180, Station South
Edmonton AB
Tel.:
Consumer Information Service:
Toll free:
Web Site: www.ama.ab.ca
British Columbia Automobile Association (BCAA)
BCAA Head Office
4567 Canada Way
Burnaby BC
Consumer and Technical Advisory Service:
TeleCentre:
Government Offices
Transport Canada, Road Safety
This office provides information on road safety, as well as defects and recalls.
330 Sparks Street
Ottawa ON
Tel.:
Fax:
TTY/TDD:
E-mail: webfeedback@tc.gc.ca
Web site: www.tc.gc.ca
Natural Resources Canada
This office provides information on topics such as reducing fuel consumption.
Office of Energy Efficiency
18th Floor, 580 Booth Street
Ottawa ON
Fax:
E-mail: general.oee@nrcan.gc.ca
Web site: www.oee.nrcan.gc.ca
- Cat. No. Iu20-1/2005E-HTML
- ISBN 0-662-39048-2
- 54225Z