Directory of Organizations

Better Business Bureaus

Better Business Bureaus (BBBs) are non-profit organizations supported primarily by local business members.

The focus of BBB activities is to promote an ethical marketplace by encouraging honest advertising and selling practices, and by providing alternative dispute resolution.

BBBs offer a variety of consumer services. For example, they provide consumer education materials, answer consumer questions, provide information about a company, particularly whether there are unanswered or unsettled complaints against the company or other marketplace problems.

They provide help to resolve buyer-seller complaints against a company, including in some cases mediation and arbitration services, and provide information about charities and other organizations seeking public donations.

BBBs usually request that a complaint be submitted in writing so that an accurate record exists of the dispute. The BBB will then take up the complaint with the company involved.

If the complaint cannot be satisfactorily resolved through communication with the business, the BBB may offer an alternative dispute settlement process, such as mediation or arbitration. BBBs do not judge or rate individual products or brands, handle complaints concerning the price of goods or services, handle employer-employee wage disputes or give legal advice.

When you need help with a consumer question or complaint, call your local BBB to ask about its services. Or you can go online to acquire information about the BBB through the Internet. The BBB World Wide Web server features consumer fraud and scam alerts and provides information about BBB programs, services and locations.

Canadian Council of Better Business Bureaus

Suite 220, 44 Byward Market Square
Ottawa ON K1N 7A2
Tel.: (613) 789-5151
Fax: (613) 789-7044
E-mail: ccbbb@canadiancouncilbbb.ca
Web site: www.canadiancouncilbbb.ca

Newfoundland and Labrador

BBB of Newfoundland and Labrador
Suite 302, 360 Topsail Road
St. John's, NL A1E 2B6
Tel.: (709) 364-2222
Toll Free: 1-877-663-2363
Fax: (709) 364-2255
E-mail: info@bbbnl.org
Web site: www.bbbnl.org

Atlantic Region

BBB of the Atlantic Provinces
Suite 805, 1888 Brunswick Street
Halifax NS B3J 3J8
Tel.: (902) 422-6581
Fax: (902) 429-6457
E-mail: bbbmp@bbbmp.ca
Web site: www.bbbmp.ca

Quebec

BBB of Quebec
Bureau 304, 785 Plymouth Avenue
Montréal QC H4P 1B3
Tel.: (514) 286-9281
Fax: (514) 286-2658
E-mail: bbbbec@bbb-bec.com
Web site: www.bbb-bec.com

Ontario

Manitoba

BBB Manitoba
1030B Empress Street
Winnipeg MB R3G 3H4
Tel.: (204) 989-9010
Toll Free: 1-800-385-3074
Fax: (204) 989-9016
E-mail: bbbinquiries@mts.ca
Web site: www.bbbmanitoba.ca

Saskatchewan

BBB of Saskatchewan
Suite 201, 2080 Broad Street
Regina SK S4P 1Y3
Tel.: (306) 352-7601
Fax: (306) 565-6236
E-mail: bbbsask@accesscomm.ca
Web site: www.bbbsask.com

Alberta

British Columbia