Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.
Table of Contents
- Welcome, Preface, and Notice to Readers
- Canadian Consumer Handbook - Printable Version (PDF, 682 KB)
- Canadian Consumer Handbook - Large Print Version (PDF, 774 KB)
The Handbook is also available in alternate formats upon request. If you require a copy of the Handbook in another format please do not hesitate to e-mail us or call (613) 952-1918.
Consumer Tips
- Introduction
- Advance Fee Scams
- Apparel and Textile Care
- Buying - Before You Buy
- Buying - After You Buy
- Collection Agencies
- Consumer Privacy
- Contracts
- Credit Repair
- Debit Card Fraud
- Door-to-door Sales
- Electronic Commerce
- Fraud
- Funerals
- Home Renovations
- Identity Theft
- Landlord and Tenant Problems
- Mail Order
- Major Purchases
- Misleading Advertising
- Moving
- Multilevel Marketing and Pyramid Selling Schemes
- Online Fraud
- Product Safety
- Refund and Exchange
- Rent-to-own
- Telemarketing
- Travel
- Unfair or Deceptive Business Practices
- Warranties
Directory of Organizations
- Detailed Menu
- Consumer Affairs Offices
- Other Government Contacts
- Consumer Groups
- Better Business Bureaus
- Automobiles
- Financial Services
- Funeral Services
- Energy and Utilities
- Credit
- The Home
- Health and Food
- International Resources
General Information
- Cat. No. Iu20-1/2005E-HTML
- ISBN 0-662-39048-2
- 54225Z
