Directory of Organizations
Consumer Groups
These organizations define their missions as consumer assistance, protection and/or advocacy, and the services they provide vary.
Some groups are large with general mandates. Others are small and focus on narrow issues. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.
Alberta Consumers' Association (CAC Alberta)
P.O. Box 11171
Edmonton AB
Tel.:
Fax:
E-mail: contact@albertaconsumers.org
Web site: www.albertaconsumers.org
Automobile Protection Association (APA)
The Automobile Protection Association is a non-profit auto industry watchdog. It works for improved legislation, industry sales practices and automobile safety.
Suite 1319, 2 Carlton Street
Toronto ON
Tel.:
Fax:
E-mail: apatoronto@apa.ca
Web site: www.apa.ca
292 St. Joseph Boulevard West
Montréal QC
Tel.:
Fax:
E-mail: apamontreal@apa.ca
Web site: www.apa.ca
Canadian ShareOwners Association
The Canadian ShareOwners Association is an independent non-profit organization serving the needs of individual investors and investment clubs.
Its mandate is to educate Canadians on successful investing, and it offers programs and tools to make investing easier for Canadians.
7th Floor, 121 Richmond Street West
Toronto ON
Tel.:
Toll free:
Fax:
E-mail: customercare@shareowner.com
Web site: www.shareowner.com
Canadian Toy Testing Council
Founded in 1952, the Canadian Toy Testing Council was officially incorporated federally in 1968.
The Council promotes the design, production and distribution of toys that meet the expectations of children and parents for function, durability and play value. The Council annually publishes the Toy Report, which contains testing results for more than 1600 toys.
Suite 102, 22 Antares Drive
Ottawa ON
Tel.:
Fax:
E-mail: cttc@cyberus.ca
Web site: www.toy-testing.org
Consumers' Association of Canada (CAC)
Established in 1947 and federally incorporated in 1962, the CAC is an independent, non-profit, volunteer organization committed to defending the rights of consumers in areas of consumer information.
The Association protects consumers in the marketplace by lobbying government, business and industry for standards and legislation. Its mission is to:
- unite the strength of consumers to improve the standard of living in Canadian homes
- study consumer problems and make recommendations for their solution
- bring the views of consumers to the attention of government, trade and industry, and provide a channel from these to the consumer; and
- obtain and provide for consumers information and counsel on consumer goods and services, and conduct research and tests for the better accomplishment of the objects of the Association.
3rd Floor, 436 Gilmour Street
Ottawa ON
Tel.:
Fax:
E-mail: info@consumer.ca
Web site: www.consumer.ca
CAC Manitoba
Suite 21, 222 Osborne Street
Winnipeg MB
Tel.:
E-mail: info@consumbermanitoba.ca
Consumers Council of Canada
The Consumers Council of Canada is a not-for-profit organization that aims to improve the marketplace for consumers through active cooperation with business, government and special interest groups.
The founding members and current board of directors of the independent organization include well-known national and international experts in the fields of consumer advocacy, policy development and research.
Together, they bring many years of combined expertise to those with direct interest in consumer issues — consumers, business and government, as well as selected special interest groups.
Suite 100, 35 Madison Avenue
Toronto ON
Tel.:
Fax:
Web site: www.consumerscouncil.com
Public Interest Advocacy Centre (PIAC)
The Public Interest Advocacy Centre is a registered charitable organization federally incorporated in 1976.
It provides legal advice, representation and specialized research on a non-profit basis to groups and individuals who are voicing public concern, and who would otherwise not have access to such services.
Since its inception, the Centre has made issues associated with the regulatory process a priority. In particular, the Centre has developed a reputation for providing effective advocacy in the areas of telecommunications, cable broadcasting, energy, transportation and privacy.
Since 1992, the Centre has become a membership organization with nine member organizations:
- Alberta Council on Aging,
- Canadian Pensioners Concerned,
- Consumers Fight Back Associations,
- Dying with Dignity,
- Manitoba Society of Seniors,
- Seniors Network,
- Ontario Coalition of Senior Citizen Organizations,
- PEI Council of the Disabled, and
- Rural Dignity of Canada.
The Centre's constitution provides that the members of these organizations are also associate members of the Centre. As a result, the Centre has 2 305 650 members.
In addition, the Centre has 900 individual members, donors and supporters, provides legal services to approximately 25 national and provincial organizations, and distributes its newsletter to approximately 1500 individuals, companies and government agencies.
Suite 1204, 1 Nicholas Street
Ottawa ON
Tel.:
Fax: (
E-mail: piac@piac.ca
Web site: www.piac.ca
Quebec Consumer Protection Organizations
Association coopérative d'économie familiale (ACEF)
ACEFs (home economic cooperative associations) are non-profit organizations catering more specifically to low and modest income consumers.
Besides providing consumer assistance, information and education, and credit counselling services, the ACEFs work to promote and advocate the rights and interests of consumers.
ACEF Abitibi-Témiscamingue
332 Derreault Street
Rouyn-Noranda QC
Tel.:
Fax:
E-mail: acef-at@cablovision.qc.ca
ACEF Amiante-Beauce-Etchemins
37 Notre-Dame Street South
Thetford-Mines QC
Tel.:
Toll Free:
Fax:
E-mail: acefabe@consommateur.qc.ca
ACEF des Basses-Laurentides
42-B Turgeon Street
Sainte-Thérèse QC
Tel.:
Fax:
E-mail: acefbl@consommateur.qc.ca
ACEF des Bois-Francs
Suite 230, 59 Monfette Street
Victoriaville QC
Tel.:
Fax:
E-mail: acefbf@cdcbf.qc.ca
ACEF de l'Est de Montréal
5955, Marseille Street
Montréal QC
Tel.: (514)
Fax: (514)
E-mail: acefest@consommateur.qc.ca
ACEF de l'Estrie
Suite 202, 187 Laurier Street
Sherbrooke QC
Tel.:
Fax:
ACEF Granby
Suite 305, 279 Principale Street
Granby QC
Tel.:
Fax:
E-mail: acefgranby@qc.aira.com
ACEF du Grand-Portage
5 Iberville Street
Rivière-du-Loup QC
Tel.:
Fax:
E-mail: acefgp@globetrotter.net
ACEF du Haut-Saint-Laurent
Suite 111, 28 St-Paul Street
Salaberry-de-Valleyfield QC
Tel.:
Fax:
E-mail: acefhsl@rocler.qc.ca
ACEF de l'Île-Jésus
Suite 103, 1686 des Laurentides Boulevard
Laval (Québec)
Tel.: (450)
Toll free:
Fax: (450)
E-mail: aceflav@cam.org
ACEF de Lanaudière
Suite 124, 200 Salaberry Street
Joliette QC
Tel.:
Fax:
E-mail: aceflanaudiere@bellnet.ca
ACEF de la Mauricie
274 Bureau Street
Trois-Rivières QC
Tel.:
Fax:
E-mail: acef@infoteck.qc.ca
ACEF du Nord de Montréal
7500 Chateaubriand Street
Montréal QC
Tel.:
Fax:
E-mail:
acefnor@videotron.ca
Web site: www.acefdunorddemontreal.org
ACEF de l'Outaouais
109 Wright Street
Gatineau QC
Tel.:
Fax:
E-mail: acefout@videotron.ca
ACEF de la Péninsule
Suite 211, 158 Soucy Street
Matane QC
Tel.:
Fax:
E-mail: acef@globetrotter.net
ACEF de Québec
570 du Roi Street
Québec City QC
Tel.:
Fax:
E-mail: acefque@mediom.qc.ca
ACEF Rimouski-Neigette and et Mitis
Suite 306, 124 Sainte-Marie Street
PO Box 504
Rimouski QC
Tel.:
Fax:
E-mail: acefrnm@globetrotter.qc.ca
ACEF Rive-Sud de Montréal
Suite 200, 510 Chambly Road
Longueuil QC
Tel.:
Fax:
E-mail: acefrsm@consommateur.qc.ca
ACEF Rive-Sud de Québec
33 Carrier Street
Lévis QC
Tel.:
Toll Free:
Fax:
E-mail: acef@acefrsq.com
Association des consommateurs pour la qualité dans la construction (ACQC)
Suite 100, 2226 Henri Bourassa Boulevard East
Montréal QC
Web site: www.consommateur.qc.ca/acqc/2.htm
Association pour la protection des épargnants et des investisseurs du Québec
82 Sherbrooke Street West
Montréal QC
Tel.:
Fax:
E-mail: admin@apeiq.com
Association pour la protection des intérêts des consommateurs de la Côte-Nord
872 Puyjalon Street
Baie-Comeau QC
Tel.:
Fax:
E-mail: apic@globetrotter.net
Bureau d'information en consommation (BIC)
Université laval
Suite 2208, Pavillon Maurice-Pollack
Sainte-Foy QC
Tel.:
Carrefour d'éducation populaire de Pointe St-Charles
2356 Centre Street
Montréal QC
Tel.:
Fax:
E-mail: carrefour.anim@csdm.qc.ca
Carrefour d'entraide Drummond Inc.
255 Brock Street
Drummondville QC
Tel.:
Fax:
Centre d'information et de recherche en consommation de Charlevoix Ouest
Suite 3, 3 Clarence-Gagnon Street
PO Box 183B
Baie-St-Paul QC
Tel.:
Fax:
Centre de recherche et d'information en consommation (C.R.I.C.) de Port-Cartier
Suite 2, 1 Wood Street
PO Box 204
Port-Cartier QC
Tel.:
Fax:
E-mail: cricportcartier@globetrotter.net
Club populaire des consommateurs (CPC) de Pointe Saint-Charles
Suite 30, 1945 Mullins Street
Montréal QC
Tel.:
Fax:
E-mail: cpc@qc.aira.com
Coalition des association de consommateurs du Québec (CACQ)
The CACQ aims to develop and strengthen the cohesion of the non-affiliated consumer movement in Québec.
Objectives include sharing of information on major consumer issues; advocate members-association interest, especially regarding funding of organizations; promote joint actions and communication plans on issues affecting the marketplace, (i.e. credit, endebtedness, etc.).
The Coalition has 27 member-associations.
6734 Monk Boulevard
Montréal QC
Tel.:
Toll free:
Fax:
E-mail: cacq@consommateur.qc.ca
Web site: www.consommateur.qc.ca/cacq/
Groupe de recherche en animation et planification économique (GRAPE) de Québec
Suite 177, 71st Street East
Charlesbourg QC
Tel.:
Fax:
E-mail: legrape@videotron.ca
Web site: www.legrape.tk
Les Éditions Protégez-Vous
(Magazine Protégez-Vous)
2120, rue Sherbrooke Est,
Montréal QC
Tel.:
Fax:
E-mail: courrier@pv.qc.ca
Web site: www.pv.qc.ca
Option consommateurs
Option consommateurs is an organization dedicated to advocating and defending the interests of consumers in the marketplace, including in regard to credit and indebtedness.
Option consommateurs provides legal information services, mediation services, budget counselling, classes on budgeting and consumer information.
The organization also publishes Consommation magazine.
As well, Option also undertakes major consumer research, and represents the consumer interest before decision making bodies. Major files include: banking services, privacy protection, product safety, indebtedness, and personal growth classes.
Suite 604, 2120 Sherbrooke Street East
Montréal QC
Tel.:
Toll free:
Fax:
E-mail: info@option-consommateurs.org
Web site: www.option-consommateurs.org
Service d'aide aux consommateurs (SAC) de Shawinigan
The SAC provides information and advice to consumers on a range of issues, mediates consumer complaints and represents consumers' interests on issues relating to credit cards, banking services, privacy, etc. The SAC has approximately 2000 members.
Suite 1, 453 5th Street
Shawinigan QC
Tel.:
Fax:
E-mail: sac@cgocable.ca
Web site: www.service-aide-consommateur.qc.ca
Service budgétaire et communautaire de Chicoutimi
2422 Roussel Street
Chicoutimi-Nord QC
Tel.:
Fax:
E-mail: sbc-chicoutimi@qc.aira.com
Service budgétaire et communautaire de Jonquière
3971 Vieux Pont Street
Jonquière QC
Tel.:
Fax:
E-mail: servicebudgetairejonq@videotron.ca
Service budgétaire et communautaire d'Alma Inc.
415 Collard Street West
PO Box 594
Alma QC
Tel.:
Fax:
Service budgétaire et communautaire de la MRC de Dolbeau
Suite 304, 1230 Wallberg Boulevard
Dolbeau-Mistassini QC
Tel.:
Fax:
Service budgétaire populaire de la MRC d'Asbestos
312 Morin Boulevard
Asbestos QC
Tel.:
Fax:
E-mail: sbp-asb@cgocable.qc.ca
Web site: www.consommateur.qc.ca/sbp-asb/home.htm
Service budgétaire du centre populaire de Roberval
106 Marcoux Avenue
Roberval QC
Tel.:
Fax:
E-mail: centrepo@cgocable.ca
Service budgétaire populaire de St-Félicien Inc.
1211 Notre-Dame Street
Saint-Félicien QC
Tel.:
Fax:
E-mail: sbp.st-felicien@qc.aira.com
L'Union des consommateurs
Union des consommateurs (UC) was created in 2002 by the merger of the Fédération des ACEF and Action réseau consommateur.
UC's mandate is to represent the consumer interest on consumer issues affecting the marketplace, especially those relating to low income consumers.
Issues addressed by UC include budget counselling and indebtedness, broadcasting, electronic commerce, energy, food and biotechnology, financial services, health, privacy, telecommunications, and social and fiscal policies.
Suite 300, 1000 Amherst Street
Montréal QC
Tel.:
Toll Free:
Fax:
E-mail: union@consommateur.qc.ca
Web site: www.consommateur.qc.ca/union/
- Cat. No. Iu20-1/2005E-HTML
- ISBN 0-662-39048-2
- 54225Z
