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![]() Chapter 6: Customer ServiceWhat you will Learn
For retailers, customer satisfaction ultimately determines success or failure. Everyone knows that providing customer service is essential. The problem is that most people talk about it, but fail to achieve any real results on the service front. Generally, the problem is one of focus, understanding and commitment. Let's look at how you can produce substantial service quality gains in your store. Chapter 6 Customer Satisfaction Before Profits?
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Created: 2004-02-17 Updated: 2004-08-25 ![]() |
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