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My VAC Account

You need a Government of Canada epass to access My VAC Account.

Before you begin, it's important to know that each screen has a time limit of 20 minutes. A warning will appear if you are about to time-out. The time-out is a security feature which protects the privacy of our clients who access this system on a shared computer terminal.

What you need to know..... before you login!

An epass Enabled Service is an online Government of Canada service that uses epass Canada to provide enhanced security to protect your information.

What is My VAC Account?

My VAC Account is an epass Enabled Service that allows clients of Veterans Affairs Canada (VAC) to communicate on-line with us on select programs and services.

An epass Enabled Service is an online Government of Canada service that uses epass Canada to provide enhanced security to protect your information.

Information on My VAC Account is provided for your exclusive use and is not intended for use by third parties.

This service is available 23 hours a day, 7 days a week. It's fast. It's easy. It's convenient. It's secure.

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What can I do or see with My VAC Account?

You may use our on-line services to:

apply on-line for new VAC disability benefits;
inquire on the status of your on-line application(s); for disability benefits and
download select forms

First-time users will need to identify themselves to Veterans Affairs Canada by providing the following information before proceeding with the on-line process:

First Name
Last Name
VAC Head Office (H.O.) File Number OR VAC Health Identification Card Client Number
Date of Birth
Service Number

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How do I register for My VAC Account?

We take the security and protection of your confidential information seriously.

As part of this on-line process, you will be automatically redirected to epass Canada to complete the epass registration then returned to this Web site to register with VAC.

The first time you access My VAC Account, you will be asked to provide some identity-proving information. You won't need to register again as long as you use the same epass.

First-time users will need to identify themselves to Veterans Affairs Canada by providing the following information before proceeding with the on-line process:

First Name
Last Name
VAC Head Office (H.O.) File Number OR VAC Health Identification Card Client Number
Date of Birth
Service Number

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Why do I need an epass to access My VAC Account?

Your epass provides you with a unique electronic credential which is used to access the Government of Canada's on-line programs and services. These services employ enhanced security measures and secure electronic signatures to ensure the protection of your information.

There are specific computer requirements in order to obtain an epass. Please review these requirements.

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The future of My VAC Account

We are committed to providing the best client service possible. Check this site for more on-line services in the future.

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Contact Us

If you have any questions or comments about My VAC Account, please contact Veterans Affairs Canada at 1-866-522-2122 between the hours of 8:30 a.m. to 4:30 p.m. (your local time).

If you live outside Canada, please call the appropriate number below:

United States	1-888-996-2242 (toll free)
United Kingdom, Germany, France & Belgium	00-800-996-22421 (toll free)
All other countries	1-613-996-2242 (collect)

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Updated: 2006-2-27

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Important Notices