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Mandate, Mission, Vision, Values and Ethics

Our Mandate

Canada's development as an independent country with a unique identity stems in no small measure from its achievements in times of war. A good part of our modern identity is also associated with pride in Canada's enviable peacekeeping record. But Canada's contribution to global peace and security, both as ally and peacekeeping partner, has come at a heavy price in terms of lives sacrificed, health forfeited and hopes unfulfilled.

The Department exists to repay the nation's debt of gratitude toward those whose courageous efforts have given us this legacy, and have contributed to our growth as a nation.

VAC's mandate stems from laws and regulations. Among the more significant is the Department of Veterans Affairs Act, which charges the Minister of Veterans Affairs with the following responsibilities:

"...the care, treatment, or re-establishment in civil life of any person who served in the Canadian Forces or merchant navy or in the naval, army or air forces or merchant navies of Her Majesty, of any person who has otherwise engaged in pursuits relating to war, and of any other person designated ... and the care of the dependants or survivors of any person referred to ..."

The Department meets its responsibilities through its various programs. These include programs for disability pensions, veterans allowances, pension advocacy, health care and commemoration. They provide compensation for hardships arising from disabilities and lost economic opportunities, innovative health and social services, professional legal assistance and recognition of the achievements and sacrifices of Canadians during periods of war and conflict.

VAC provides services to a highly diverse clientele which reflects the remarkable breadth of Canada's contributions to world peace. Our clients include:

Veterans:

Armed Forces and Merchant Navy veterans who served during the First World War, Second World War or Korean War;
Former and, in certain cases, current members of the Canadian Forces, including those who served in Special Duty Areas and in peacekeeping; and
Allied veterans who lived in Canada prior to periods of war.

Other Clients:

Certain civilians who are entitled to benefits because of their war time services;
Former and, in certain cases, serving members of the Royal Canadian Mounted Police; and
Survivors and dependants of the foregoing groups.

In addition to serving these clients, VAC receives many inquiries from members of the public. We are proud to assist those who approach the Department with requests for information on our programs, services and activities.

VAC's Commemoration Program is designed to honour all those who served Canada in the cause of peace, while reaching an audience that includes the entire Canadian population as well as the world community.

Our Mission

To provide exemplary, client-centred services and benefits that respond to the needs of veterans, our other clients and their families, in recognition of their services to Canada; and to keep the memory of their achievements and sacrifices alive for all Canadians.

Our Vision

To provide exemplary service which honours the sacrifice and achievements of our veterans and clients.

Our Values and Ethics

At Veterans Affairs Canada we value our clients' contributions to the development of Canada as a nation and honour the sacrifices they have made in the defence of freedom and the pursuit of world peace. In expressing Canada's gratitude to them, we strive to exemplify the high principles which they have defended.

Integrity: We act with honesty and fairness and always strive to do the right thing.
Respect: We treat everyone with respect. We recognize the dignity that is inherent in all people and celebrate the strength that comes from the diversity of people and ideas.
Service: We take pride in our role as public servants and are dedicated to service excellence. We are committed to responsive, quality service, delivered with timeliness, courtesy and fairness.
Accountability: We are accountable and responsible for our actions and accept the consequences of our decisions.
Teamwork: We value teamwork, and promote the principles of partnership, consultation and open communication.
Balance: We encourage the achievement of a healthy balance in the working and personal lives of employees, believing that this contributes to the vitality of individuals, our organization and our communities.

Updated: 2003-12-23

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