CCSA is about clients; it is not about the future of VAC.
CCSA is about fairness to all clients; it is not about offices doing their own thing.
CCSA is about teamwork; it is not about individual career aspirations.
CCSA is about meeting the needs of clients; it is not about fulfilling "wants".
CCSA is about improving our ability to do our jobs; it is not about devaluing the work of the past.
CCSA is about using the resources that we have to improve services and expand our client base; it is not about downsizing or protecting jobs.
CCSA is about improving Client Services and the consistency of these services; it is not about specific tools or processes.
CCSA is about making it easier to do our work; it is not about a system.
CCSA is about meeting client needs through partnerships; it is not about VAC doing everything.
