Principles

The Client Centred Service Approach is built upon the following principles which we strive to promote for our clients:

• Independence - being able to live in one's own home, in one's own community with as little help as possible. The requirements for independence are health, wealth and social integration.
• Autonomy - the maintenance of identity and values and having control over decisions regarding oneself. Autonomy can be maintained even when one is dependent on others because of frailty or disability.
• Holistic - rather than dealing with a client as a candidate for one of a vast array of departmental services and benefits, we take into account all of a person's needs. We try to integrate our services in light of the total person. As well, we share all information about a client with them and encourage them to make their own decisions.