The caregivers in your workshop will be a heterogeneous group. There may be a wide range in age, education, cultural background, work experience and life experience.
Communication is a complex process of sharing, interpreting and receiving information - one that is affected by cultural, social and personal elements.
Facilitators need to be aware of the group dynamics in the sessions. For example, they may encounter one person who tries to dominate the group or another who may assume an "Ann Landers" role, with advice for everyone else's situation.