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Table of Contents
- Title Page
- Executive Summary
- 1. Introduction
- 1.1 Background
- 1 1.2 Audit Objectives
- 2. Audit Findings
- 2.1 Audit Objective 1: Planning and Organization
- Audit Criteria No. 2.1.1: Operational and strategic planning is being done
- Audit Criteria No. 2.1.2: Organization and relationships are articulated
- Audit Criteria No. 2.1.3: Management aims and direction are communicated
- Audit Criteria No. 2.1.4: Controls are implemented to assess risks and manage quality/change
- 2.2 Audit Objective 2: Delivery and Support
- Audit Criteria No. 2.2.1: Operations are managed
- Audit Criteria No. 2.2.2: Service levels/third party services are defined
- Audit Criteria No. 2.2.3: Performance, capacity, problems and incidents are managed
- Audit Criteria No. 2.2.4: Costs are identified and attributed
- 2.3 Audit Objective 3: Implementation
- Audit Criteria No. 2.3.1: Changes are managed
- 2.4 Audit Objective 4: Monitoring
- Audit Criteria No. 2.4.1: Processes are monitored
- Audit Criteria No. 2.4.2: Independent assurances of the processes are obtained
- 3. Conclusions
- 3.1 Planning and Organization
- 3.2 Delivery and Support
- 3.3 Implementation
- 3.4 Monitoring
- Appendix A
- Appendix B
- Appendix C
- Appendix D
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