Improving Internal Communications

Final Report: Improving Internal Communications
(Project no. 403/98, September 1999)

Audits and reviews are ongoing management tools used by HRDC to assess how it can improve the effectiveness of its activities and get better results.

• This is not an audit. This is a final report of HRDC's internal communications "Best Practices" identified in a 1999 national review of Headquarters, regional offices and HRCCs across Canada.
• The report focused on successful internal communication tools, approaches and practices and indicated that values play an important part of successful communications.
• Report does not contain recommendations but describes 140 communication "best practices" identified by the review team during the project.

Management Response

• Best practices made available to all managers at the National Leadership Conference in November 1999 and to staff through Intranet.
• Members of HRCC Directors' Council made presentations to regional management teams.
• Brochures made available to staff and best practices listed on HRDC Intranet website.

The complete report in Adobe Acrobat format To view the files in Adobe Acrobat format you need "Adobe Acrobat Reader".