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Service Improvement in the Canada Revenue Agency (CRA)This service improvement report covers the 2004-2005 fiscal year and complements the CRA Annual Report to Parliament 2004-2005. It is also the CRA's final report on the federal government's Service Improvement Initiative. The report can be downloaded in HTML format, or in a print-ready .pdf version by selecting the links below:
You can also select a link in the left menu to access a service improvement report for a particular fiscal year. |
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