Outsell Inc. Survey Shows NRC-CISTI Still Best In Document Delivery

May 31, 2006, Ottawa, ON – For the second year in a row, the Outsell Inc. survey of enterprise buyers from the corporate, not-for-profit, government, education, and healthcare sectors ranks the National Research Council of Canada Institute for Scientific and Technical Information (NRC-CISTI) top overall for document delivery. The survey measures a number of attributes that drive buyer satisfaction: depth/breadth of coverage, fair pricing, ease of doing business; and whether or not clients would recommend to others.

In its 2006 Product Satisfaction Scorecard, Outsell reports that NRC-CISTI tops the list of five information providers. It scored highest in three of five categories: Overall Satisfaction, Would Recommend and Fair Pricing. While NRC-CISTI was slightly edged out of first place in the Depth/Breadth of Coverage and Ease of Doing Business, its ratings in all five categories were higher this year than last – showing its serious commitment to reaching the highest levels of client service and satisfaction.

"This report confirms that NRC-CISTI is on the right track with our client-focused approach, our commitment to collection development and our regular improvements to information access and delivery services," said Bernard Dumouchel, Director General, NRC-CISTI.

Outsell is the leading research and advisory firm providing actionable market analytics for the information industry. Founded in 1994, Outsell helps publishers, commercial information providers, and content software technology vendors identify, maintain, and grow markets and revenue streams. Outsell also works with information management executives in top corporations, government agencies, and educational institutions to benchmark spending, optimize performance, and demonstrate best practices. Outsell invests heavily in unique information industry data assets that form the core of its high-quality, fact-based research, analysis, and recommendations for clients worldwide.

About the NRC Canada Institute for Scientific and Technical Information (NRC-CISTI)

Recognized globally for research and innovation, Canada's National Research Council (NRC) is a leader in the development of an innovative, knowledge-based economy for Canada through science and technology. The NRC Canada Institute for Scientific and Technical Information (NRC-CISTI) is one of the world's leading sources for information in all areas of science, technology, medicine and engineering. It is also Canada's foremost publisher of scientific journals and books, through the NRC Research Press, its publishing arm. With the ever-growing knowledge-based economy, NRC-CISTI is also increasingly considered a key strategic component of Canada's science and technology information infrastructure. Visit NRC-CISTI at http://cisti.nrc.gc.ca.

[1] HotTopics: Enterprise Buyers Provide Feedback – 2006 Product Satisfaction Scorecard, Volume 2, February 10, 2006, pg. 15. Reproduced with permission.

Nancy Foreman
Senior Communications Officer
National Research Council
NRC Canada Institute for Scientific and Technical Information
Tel: (613) 998-2362
Fax: (613) 952-9112
E-mail: Media.cisti@nrc-cnrc.gc.ca