HELP
Technical Help
If you have questions or comments of a technical nature, please
forward them to the Webmaster.
Content Format
The majority of documents contained in this site are provided to
you in HTML format. Certain documents, due to their
complexity, are only available in .pdf format. If you do not
have the appropriate software to read .pdf files, please read the Adobe Acrobat Reader section of this page for
details on how to go about obtaining the software.
For further information on alternative formats of publications,
you can write to the Department electronically
or contact:
Communications Solicitor General Canada 340
Laurier Avenue, 11th Floor Ottawa, Ontario K1A 0P8 Tel.:
(613) 991-2800 Fax: (613) 993-7062
Adobe Acrobat Reader
The Adobe Acrobat Reader is required to read documents in
.pdf format. The Reader is available free of charge from the Adobe
website.
Downloading the Reader
- On your computer, make a directory into which the software
will be saved (eg. c:\download).
- Connect to the Adobe
website.
- To download, click the "Get Acrobat Reader" image link.
- Complete Steps 1 to 3.
- Click the "Download" button to download the reader to your
computer.
- Install the reader on your computer (Double-click on the
downloaded .exe file and follow the installation prompts).
- Open a .pdf document using the installed reader.
Printing a .pdf document
- Open a required document in the Reader by clicking on the
link.
- Select File-Print from the menu bar in the Adobe
Acrobat Reader.
- Low-end printers cannot handle large Adobe Acrobat documents.
Send the document to the printer in sections to avoid printer
memory overload.
Saving a .pdf document
Once a document has been opened in the Reader by clicking on a
link on the Solicitor General of Canada's WWW site, it cannot be
saved to a local drive.
- On your computer, make a directory into which the document
will be saved (eg. c:\download).
- On the Solicitor General of Canada's WWW site, locate a
document you wish to download.
- Right click on the link to the required document and select
Save Target As (Internet Explorer) / Save Link As
(Netscape) from the drop-down menu.
- When prompted, specify a drive and directory into which the
document should be saved (eg. c:\download).
- Click on Save / OK to save the document.
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