HELP

Technical Help

If you have questions or comments of a technical nature, please forward them to the Webmaster.

Content Format

The majority of documents contained in this site are provided to you in HTML format.  Certain documents, due to their complexity, are only available in .pdf format.  If you do not have the appropriate software to read .pdf files, please read the Adobe Acrobat Reader section of this page for details on how to go about obtaining the software. 

For further information on alternative formats of publications, you can write to the Department electronically or contact:

Communications
Solicitor General Canada
340 Laurier Avenue, 11th Floor
Ottawa, Ontario
K1A 0P8
Tel.: (613) 991-2800
Fax: (613) 993-7062

Adobe Acrobat Reader

The Adobe Acrobat Reader is required to read documents in .pdf format. The Reader is available free of charge from the Adobe website.

Downloading the Reader

• On your computer, make a directory into which the software will be saved (eg. c:\download).
• Connect to the Adobe website.
• To download, click the "Get Acrobat Reader" image link.
• Complete Steps 1 to 3.
• Click the "Download" button to download the reader to your computer.
• Install the reader on your computer (Double-click on the downloaded .exe file and follow the installation prompts).
• Open a .pdf document using the installed reader.

Printing a .pdf document

• Open a required document in the Reader by clicking on the link.
• Select File-Print from the menu bar in the Adobe Acrobat Reader.
• Low-end printers cannot handle large Adobe Acrobat documents. Send the document to the printer in sections to avoid printer memory overload.

Saving a .pdf document

Once a document has been opened in the Reader by clicking on a link on the Solicitor General of Canada's WWW site, it cannot be saved to a local drive.

• On your computer, make a directory into which the document will be saved (eg. c:\download).
• On the Solicitor General of Canada's WWW site, locate a document you wish to download.
• Right click on the link to the required document and select Save Target As (Internet Explorer) / Save Link As (Netscape) from the drop-down menu.
• When prompted, specify a drive and directory into which the document should be saved (eg. c:\download).
• Click on Save / OK to save the document.