Service Standards

Would you like to know more about the status of your licence or registration application?

• We have recently developed an on-line query that will allow you to inquire about the status of your application directly. You can gain access to this new service from our main page and select which application you want to check.
• Applications that are complete and accurate can be processed faster. Please ensure you have the appropriate information on hand when you fill out your application.
• Our service standards to process a complete and accurate application are:
• 45 days, including the 28-day legislated waiting period, for a licence application;
• 30 days for a registration application.

If you have not received information concerning your application within those time frames, please call 1 800 731-4000 and one of our client representatives will check the reason for the delay.

• If your application is incomplete or inaccurate, it will take longer to process. We will need to contact you and get the required information before we can process your application.
• We know that many of our clients have experienced long wait times when calling our 1-800 line. Therefore we have added staff to improve our service level. We are confident that this measure, along with the information about standard application processing times and the on-line status check feature will help to reduce the extreme call volume we have been receiving at the call centre and allow us to serve you more rapidly.