The Canadian Grain Commission’s (CGC) Dispute Resolution Settlement (DRS) is a neutral third-party investigative process that Canadian grain companies, producer car shippers and railway companies can access to resolve weighing disputes and maintain consistent grain handling practices. The DRS process is most commonly used to determine the reason for a difference between the loading and unloading weight of grain in a carrier. Upon completing an investigation, a DRS report is sent to the party that initiated the investigation. This report is often used to support claims against a weight discrepancy.
Located in Thunder Bay, Ontario, the CGC’s National Dispute Resolution Coordinator is supported by regional investigation specialists located in the Pacific and Eastern Regions.
There is no service fee for the DRS process as it is an extension of the CGC’s Official Weighing Services for inward carriers. Inquiries about the CGC’s DRS operations can be made by calling 1-800-342-7971.
A producer, grain company, producer car administrator or railway company provides basic information in an approved format for an investigation request.
DRS staff:
DRS staff:
In some cases, the official unload weights are adjusted on the basis of the investigation’s results.
As a result of DRS requests and collection of investigative data, the DRS process may also identify or support:
Last updated: 2006-05-15