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1. The Coat of Arms is used to identify ministers and their offices, parliamentary secretaries institutions whose heads report directly to Parliament, as well as institutions with quasi-judicial functions. When applied in the context of FIP, the Coat of Arms is always used with a bilingual title.

2. Complaints Commission Institutional FIP signature is an important element of identifying this Web site. In addition to enhancing presence and visibility of the Government of Canada, FIP signatures help assure users that the information they receive is from a credible source.

3. The "Canada" wordmark is the brand identifier of the Government of Canada and is used in association with the appropriate FIP signature.

4. Français toggles the current page you are viewing between English and French.

5. Contact Us view the current email, phone, and fax numbers of the Complaints Commission.

6. Help shows how to search for information, how to navigate, site maps, site specifications/minimum requirements, etc.

7. Search searches the Complaints Commission site for information you seek.

8. Canada Site Takes you out of the Complaints Commission site to the Government of Canada's main web site.

9. Home brings you back to the home page from anywhere on the site.

10. What's New shows documents recently added to the site.

11. Frequently asked questions gives you answers to commonly asked questions to the Complaints Commission.

12. Site Map is a visual model of the Complaints Commission Site's content. It is organized hierarchically, breaking down the site's information into increasingly specific subject areas.

13. This header shows the title of the main section you are in.

14. The corner image displays various snapshot of the Canadian Coat of Arms. There are 16 different images randomly generated each time you click on a link within the Complaints Commission site. Clicking on the corner image will bring you to the Canadian Coat of Arms description page.

15. The sidebar identifies the major sections within the Complaints Commission site. A separate sidebar appears in some sections. It allows you to navigate the section with ease. Use the sidebar to quickly jump between various sections.

16. This is the information display area. It shows the content of each page you are viewing.

17. Last updated shows the last time the current page was updated or reviewed in the YYYY-MM-DD format.

18. The "Top of Page" Arrow promptly returns you to the top of the page.

19. Important Notices contains valuable copyright information regarding the reproduction (commercial and non-commercial), use of Third-party materials, disclaimer, privacy, and official languages of Government of Canada web site content.