Lost, Stolen or Destroyed Bonds
To report your bond(s) lost, you must contact Customer Service by calling toll-free 1 800 575-5151,
between 8 am and 8 pm, Eastern Time, Monday to Friday.
In the case of stolen bond(s), you should also notify your local police department as you will
be required to provide us with a copy of their report.
To avoid unnecessary delays, it is important to report the loss of your bond(s) to us immediately.
When contacting us, please be prepared to provide the complete bond serial number(s) and the
exact name (registration) on the bond(s). Once we are notified, the formal process to replace your bond(s) will start after a waiting period of 120 calendar days. The waiting period is applicable for both unmatured and matured bonds.
After the 120 day waiting period is over, you will need to contact us again to initiate the replacement process. We will then mail you a Bond of Indemnity (BofI) form that will need to be signed in the presence of a Commissioner for taking Affidavits or a Notary Public (e.g., lawyer, justice of the peace,
town or city hall clerk).
The Bank of Canada has a Bond of Indemnity Program in place with Hunter Keilty Muntz & Beatty Limited (HKMB) as broker and The Guarantee Company of North America (GCNA) as the surety/bonding company. These services are offered at a minimal premium fee for owners of Canada Savings Bonds (CSBs) and Canada Premium Bonds (CPBs).
Below is a table listing the premium fee charged by GCNA based on the total par value of the lost bond(s).
| Premium Fee charged by GCNA |
| Total Par CSB / CPB Value |
$100 - $1,000 |
$1,100 - $5,000 |
$5,100 - $10,000 |
$10,100 - $25,000 |
$25,100 - $50,000 |
$50,100 - $100,000 |
| Fixed Price |
$25.00 |
$65.00 |
|
|
|
|
| Percentage |
|
|
2.75% |
2.50% |
2.25% |
2.00% |
|
Should you own an amount exceeding a total par value of $100,000, or if you reside outside of Canada, HKMB will be responsible to find a surety/bonding company that will provide surety services. Please note that the premium fees may differ in these cases.
Once HKMB has received your completed documentation, along with the associated premium fee
payment, replacement bond(s) for your unmatured bond(s) or a cheque for your matured bond(s) will be issued. Please allow 6 to 8 weeks for this portion of the process to be completed.
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