Canada Border Services Agency

A Commitment to Fairness

In your dealings with the Canada Border Services Agency, you can expect:

• Respect and courtesy
  We will treat you in a respectful, professional and considerate manner.
  
  
• Fair application of the law
  We will administer all applicable laws in an objective, unbiased and non discriminatory manner.
  
  
• Privacy and confidentiality
  We will be discreet and tactful in our interactions with you and we will respect your rights to privacy and confidentiality.
  
  
• Bilingual service
  We will respect your right to communicate with and receive services from the Canada Border Services Agency in English and in French in designated bilingual offices.
  
  
• Accurate information about entitlements and obligations
  We will respond to your requests for information in a timely manner.
  
  
• Review of our actions or decisions
  We will review our actions or decisions if you believe that the Agency has not met its commitment to fairness, or if you believe that you have not received full entitlements under the law or that the law has not been applied fairly. You may speak to a manager on-site, or contact the local CBSA office at a later date.