Corporate Services Centres

CORPORATE SERVICE CENTRES. RESPONDING TO OPPORTUNITY.

Canada finished first in the G7 with a 5.3 percentage point cost advantage over the U.S. — making a huge difference to your bottom line. These are findings from the Competitive Alternatives: KPMG’s Guide to International Business Costs, 2006 edition which provides a comprehensive analysis of the costs of operating corporate service centres in nine countries and 128 cities in North America, Europe and Asia-Pacific. Canadian outsourcing providers lead globally in providing quality services at a competitive cost. There are more than 14,000 customer contact centres in Canada, with a 33.3 percent increase forecast by 2007, according to market research group Datamonitor.

KPMG’s operational model was a corporate shared services centre incorporating centralized accounting, customer call centres and internal IT support functions.

THE BOTTOM LINE:

• Canada ranks No. 1 in the G7 as the most cost-competitive investment location for operating corporate shared service centres.
  
  
• Canada’s significant cost advantages range from 7.1 percentage points over France to 40.1 percentage points over Japan.
  
  
• Canada also offers the lowest labour and benefit costs in the G7 for this sector.
  
  
• Seven Canadian cities rank among the top 10 lowest-cost G7 locations for corporate service centre operations, with Charlottetown ranked No. 1.

LOW-COST HOT SPOTS

1. Charlottetown
2. Sherbrooke
3. Moncton
4. Halifax
5. St. John’s
6. Saskatoon
7. Edmonton