Serving Canadians Better On-Line?
Author: Rideout, V., Reddick, A., McIver, W. Jr., O'Donnell, S., Kitchen, S., Milliken, M.
Source: International Association of Media and Communications Researchers (IAMCR) Annual Conference. Cairo, Egypt. July 23-28, 2006.
NRC Publication Number: NRC 48770.
Abstract
The Canadian government’s 1999 Speech from the Throne set the goal of being known around the world as the government most connected to its citizens with Canadians able to access all government services on-line at any time and place of their choosing. As part of achieving this advancement to a knowledge society, the government made a series of investments in infrastructure, content and access. Underlying these commitments and activities is a broadly held expectation by government and other social actors that social and economic activities in the country are, and will be, predominately conducted using electronic communications. The federal government’s approach to information and service delivery is primarily framed by a broad on-line policy framework, to be implemented through the citizen-centred Government On-Line/Service Improvement Initiative (Canada, 2006; Treasury Board of Canada, 2002, 2003). Within this context however, there continues to be debate about variation of access (digital divides) and the veracity for different means of information and service access by citizens.
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