About epass
An epass is a unique electronic credential that allows you to communicate securely with online enabled Government services. Some of these services require enhanced security measures, as they involve exchanging confidential information over the Internet. An epass provides this enhanced security.
The Government of Canada, as the service provider, issues unique epasses to individuals for use with epass Enabled Services. An epass Enabled Service is an online Government service that uses the enhanced security measures provided by your epass.
You may choose to have a different epass for each epass Enabled Service. You will need to remember which epass was used to enrol with each service. If you forget, epass Canada cannot assist you as it does not know which services you access or how many epasses you have.
You may choose not to apply for these services electronically, in which case you may apply for these services by phone, fax, mail, or in person.
For more information about your epass, refer to the Frequently Asked Questions.
Click any of the links below to view more information about the topic of interest to you.
If you have other questions about epass Canada, please contact us at:
(Ottawa and surrounding area)
(613) 948-2929
Canada and the United States
1-866-EPASS-GC (1-866-372-7742)
Text Telephone (TTY/TDD)
1-866-330-1890
Outside Canada and the United States
(we accept collect calls)
(613) 948-2888
Customer Service Representatives are available to assist you by phone,
year round, Monday to Friday (except Holidays) from 07:00 to 23:00,
Eastern Time (-5 Universal Time Coordinated, (UTC)).
Note: For departmental service help, refer to the Contact Us button on the departmental Web site.
