Complaint Information (Banks) Regulations

SOR/2001-371

Registration 4 October, 2001

BANK ACT

Complaint Information (Banks) Regulations

P.C. 2001-1742 4 October, 2001

Her Excellency the Governor General in Council, on the recommendation of the Minister of Finance, pursuant to section 978^a of the Bank Act^b, hereby makes the annexed Complaint Information (Banks) Regulations.

^a S.C. 2001, c. 9, s. 183^b S.C. 1991, c. 46

COMPLAINT INFORMATION (BANKS) REGULATIONS

PROVISION OF INFORMATION

Information to be provided

1. (1) For the purposes of subsection 456(1) of the Bank Act, the information to be provided is that complaints must be communicated in writing to:

Manner of providing information

(2) The information referred to in subsection (1) shall be provided by the bank by means of

(a) a separate written statement; or

(b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Bank Act, to be disclosed in respect of a deposit account, an arrangement referred to in subsection 452(3) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the bank under a consumer provision.

REPEAL

Repeal

2. The Complaint Information (Banks) Regulations¹ are repealed.

¹ SOR/92-316

COMING INTO FORCE

Coming into force

3.* These Regulations come into force on the day on which section 456 of the Bank Act, as enacted by subsection 122(1) of the Financial Consumer Agency of Canada Act, chapter 9 of the Statutes of Canada, 2001, comes into force.

*[Note: Regulations in force October 24, 2001, see SI/2001-102.]