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CIC Call Centre Services

Information Available Anytime

Read our tips for clients.

Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can

listen to pre-recorded information about Citizenship and Immigration programs,
order an application kit, and
check the status of your application.

For information on citizenship and immigration	1 888 242-2100 (in Canada only)
For information on the Permanent Resident Card (PR Card)	1 800 255-4541 (in Canada only)

If you are deaf, deafened or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1 888 576-8502 (in Canada only).

Note: CIC’s automated telephone service aims to answer 80% of calls.

Call Centre Agents

Bilingual call centre agents are available to answer your questions Monday to Friday, 8 a.m. to 4 p.m., your local time.

Please note that agents cannot make decisions on applications that are being processed by Case Processing Centres or CIC offices, nor can they assist you in processing your application more quickly.

Tips for clients

Since call volumes are higher on Mondays and Tuesdays, you are encouraged to contact the call centre later in the week.

As an alternative to the call centre, you are also encouraged to obtain information on CIC’s programs and services on this Web site. For example, you can:

download and print application kits
use e-CAS to check the status of your immigrant and citizenship applications on line
change your address
order a fees receipt
check processing times


	Last Updated: 2005-08-11		Important Notices