Service Improvement Initiative - Communications and Events

News Releases

Canadians Say Government Service Improving
ICCS and IPAC April 22, 2003

Articles

From Research to Results:  New Survey Shows Canadian satisfaction with public services is on the rise!
Canadian Government Executive Magazine  Issue 2, 2003

Toward Citizen-Centered Improvement Service
Canadian Government Executive

Presentations

• Building Client Satisfaction Through Your Call Centre
• Presentation of the Common Measurement Tool - Faye Schmidt
• Achieving Continuous Improvement in Client Satisfaction - Brian Marson and Faye Schmidt

Products & Publications

Order Service Improvement Products and Publications

Archive

• Conducting a Survey to Measure Client Satisfaction - A Service Delivery Community Workshop
  February 2, 3, 4, 2004
  February 23, 24, 25, 2004
  March 1, 2, 3, 2004
  March 22, 23, 24, 2004
• Service Improvement Learning Events
  November 1st, 2001
  November 27th, 2001
  Toronto, Ontario
• Service Improvement Initiative Learning Event
  Ottawa Congress Centre
  March 8^th, 2001
  View Mr. Claydon's Video | Transcript
  View Mr. Cappe's Video (bilingual) | Transcript
  Download Windows Media Player | Event Overview