Service Improvement Community![,](/web/20061027080602im_/http://www.tbs-sct.gc.ca/cioscripts/images/line450x1.gif)
Service Improvement Leads have been designated by their deputy
ministers or agency heads to provide oversight and ensure the implementation of the
Service Improvement Initiative (SII) in their respective departments and agencies.
The
Service Improvement Panel
is a working-level, advisory
body of senior program managers and directors from lead agencies and departments
responsible for implementing the SII. (CCRA, Canada Post, Health Canada, HRDC and
Veterans Affairs). The Panel helps resolve policy and implementation issues. It is
also a forum to share best practices and lessons learned on client and service
identification, as well as client satisfaction surveying, among others.
For further information, you can contact:
Morris Miller
Analyst
Service Delivery Improvement Division
Treasury Board of Canada, Secretariat Ottawa, Canada K1A 0R5
(613) 946-9305
Miller.Morris@tbs-sct.gc.ca
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