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Chief Information Officer Branch
Service Improvement Initiative
How to Guide
Table of Contents
Preface
Getting Started
Process
1: Internal Assessment
2: Assess Current State
3: Desired Future State
4: Setting Priorities
5: Setting Service Standards and Targets
6: Improvement Plan
7: Implementing
8: Monitoring
9: Recognition
Summary
Toolbox
Depts/Agencies
External Service Delivery Performance Indicators
MAF
Service Standards
Research
News Room
Service Improvement Community

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Service Improvement Initiative - How to Guide,

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This section contains the revised "A How-to-Guide for the Service Improvement Initiative" to assist with the implementation of the Service Improvement Initiative.



This material is taken from A How-to-Guide for the Service Improvement Initiative
© Her Majesty the Queen in Right of Canada,
represented by the President of the Treasury Board, 2000.
All rights reserved.

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  ,
Date published: 2002-04-12
Last updated: 2002-04-12
Date reviewed: 2002-04-12
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