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Notice to the reader: This document is no longer in effect. It has been archived online and is kept purely for historical purposes.
Table of Contents
1. Effective date
2. Definitions
3. Policy objective
4. Policy statement
5. Application
6. Policy requirements
7. Monitoring
8. References
9. Enquiries
Appendix A - Models for offices designated as
bilingual
Appendix B - Models for unilingual offices
Appendix C - Model message
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