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The Challenges of Working Horizontally in the Federal System

Luc Juillet
Centre on Governance
University of Ottawa

Outline of presentation

  • What are horizontal initiatives?
  • Challenges of working horizontally
    • the accountability conundrum
    • other operational difficulties
  • Identified success factors
  • A tripartite approach
    • Negotiating a common framework
    • Nurturing human capacity
    • Establishing appropriate processes

What are horizontal initiatives?

  • Collaborative endeavors among autonomous organizations seeking common policy objectives through shared governance and resources
  • Horizontal initiatives differ widely
    • interdepartmental, intergovernmental or intersectoral
    • internal, service delivery or policy strategy
    • degrees of formality

Rationale for horizontal initiatives

  • Greater efficiency
    • sharing financial and human resources
  • Greater effectiveness
    • sharing expertise and knowledge
    • building on respective strengths
    • innovation

Two levels of difficulties

  • Charting new territory on the accountability front
  • Overcoming behavioural and procedural obstacles in the trenches

The accountability conundrum

  • A plurality of accountabilities
  • A fundamental weakness of collaborative arrangements?

Interim advice on accountability

  • Recognize the shifting mix of accountability relationships
    • the public servant as a polyvalent actor
  • Collective endeavors require greater transparency
    • constitutive documents and key decisions
    • performance information
    • access to information provisions

Other operational difficulties

  • Dealing with the past
  • Working against the organizational culture
    • divided loyalty, sharing of information
    • middle management and risk aversion
  • Asking for irrational behaviour
    • problems of unrewarded collaboration
    • fear of unacknowledged contribution
  • Uniform rules, unique cases

Identified Success Factors

  • Salience and importance of the cause
  • Shared values
  • Leadership
  • Mutual trust and confidence among partners
  • Clear mandate
  • Managed expectations

Building horizontal initiatives

  • A tripartite approach
    • Negotiating a joint framework
    • Nurturing human capacity
    • Establishing appropriate processes

A Common Framework

  • A transparent governance council
    • clear, shared expectations
    • agreed-upon indicators of results
  • A collective reporting strategy
    • assure collection of meaningful data
    • respect autonomy of partners
  • A forum for resolving disputes

Human Capacity

  • Nurture key managerial competencies
    • leadership
    • conflict management
    • negotiation skills
    • team work abilities
  • Commit the financial and human resources
    • training the people involved
    • dedicate real time to collaborative efforts
    • support third party when necessary
  • Reward collaborative behaviour
  • Build and preserve social capital
    • limit turnover of personnel associated with the initiative
    • Joint Career Transition Committees

Appropriate Processes

  • Create collective learning opportunities
    • the crucial importance of a shared narrative
  • Learn from affected citizens
    • advisory boards
    • consultation mechanisms
  • Use constructive performance audits
    • third-party audits
    • the peer-surveyors system