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Treasury Board of Canada Secretariat
Acknowledgments
Introduction
Key Principles of a Client-Centred Approach
Characteristics of Service Delivery
Overview of the Approach
The Six Steps of the Approach
Conclusion
Appendix A
Appendix B
Appendix C

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InstructionsRTF (232 Kb)
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Quality Services - Guide XIII - Managers' Guide for Implementing Quality Services

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Table Of Contents

Acknowledgments

Introduction

Key Principles of a Client-Centred Approach

Characteristics of Service Delivery

Overview of the Approach

The Six Steps of the Approach

Conclusion

Appendix A: Glossary

Appendix B: Case Studies

Appendix C: Resources
 
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Date Modified:  1996-07-01 Top of Page Important Notices