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Leadership
A positive, inspiring and realistic Vision of the way we would like things to be.
Blow away roadblocks.
Champions of Change.
Commitment
Benefits must be visible.
Must want to change (dissatisfaction with the status quo).
Sense of urgency.
User Involvement
To overcome resistance to change, people must feel part of the process.
Process Review
Integrated
processes supported by integrated systems generate better information that allows the
business to be better managed.
Communications
When in doubt, let it out! (Dr. Michael Hammer)
Training
Continuous Learning
Significant amount of learning is required to understand and capture the benefits.
"Kaizen": Japanese for continuous improvement.
Monitoring and Support during Transition
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