Innovation Funding Project

Quality Assurance Best Practices Within Regulatory Agencies

Canadian Food Inspection Agency
(Version 3.0)

Table of Contents

Executive Summary

Introduction

• Agency Objectives
• Research Methodology

• Quality Management Overview
• QA Best Practices in Regulatory Agencies
  • Best Practices in International Agencies
  • Best Practices in Federal Agencies
  • Best Practices in Provincial Agencies

CFIA QA Environment Assessment

• Assessment of CFIA QA Practices
• Current CFIA Initiatives
• Strengths and Opportunities for Improvement

Conclusions and Recommendations

• Conclusions
• Recommendations
  • Quality Management System Recommendations and Action Plan
  • Quality Assurance Element and Action Plan

Appendices

• Appendix A: NQI/Baldrige Linkages
• Appendix B: Research Overview
• Appendix C: Interviewees & QA Interview Process
• Appendix D: "Best-in-Class" Organizational Planning Excerpts
• Appendix E: Glossary

List of Figures

• Figure 1: Summary Table of Best Practices
• Figure 2: Quality Management Model in the Context of the CFIA
• Figure 3: Summary Table of Best Practices
• Figure 4: MMI Action Plan Linkage to Quality Management Principles
• Figure 5: QMS Structure
• Figure 6: QMS Action Plan
• Figure 7: Quality Assurance Action Plan
• Figure 8: NQI/Baldrige Linkages to Modern Comptrollership Enablers
• Figure 9: NQI/Baldrige Linkages to Modern Comptrollership Pillars
• Figure 10: ANZFA Key Results Areas
• Figure 11: ANZFA Action Tracking
• Figure 12: UDSA Performance Indicators
• Figure 13: USDA Data Analysis and Data Management
• Figure 14: Data Analysis Example from USDA Strategic Plan
• Figure 15: CCRA Improvement Plan
• Figure 16: CCRA Priorities Overall Performance Against Service Standards