Changing Management Culture Highlights of a Symposium on Modern Comptrollership and Cultural Change

Acknowledgements

Executive Summary

Background and Purpose of the Symposium

Cultural change:  Concepts and Models

• The existing situation
• Defining culture and cultural change
• Models of change
  • Meta-theories of change
  • Social marketing steps
  • Change as process

Strategies for cultural change

• Identifying a need for change
• Visioning an end state
• Choosing the change agent
• Incentives and rewards

Application to Modern Comptrollers

• Key success determinants
• Implementation considerations
  • Integration
  • Communications tools and techniques
  • Roles and Responsibilities
  • Performance measurement

Next Steps

Appendix A 

• Departmental and agency cultural changes in effect

• Other cultural change initiatives cited

Symposium Participants